Last updated: 30 October 2026
WebshopSensewise is a SaaS platform that helps online stores understand and improve visitor conversion. In summary, it lets an Account Holder:
WebshopSensewise is provided "as a service" - no software is installed on your own servers, and the embed script is served from WebshopSensewise's infrastructure.
You're responsible for keeping your login credentials confidential and for all activity under your account. We strongly recommend enabling two-factor authentication (available in Account & Security). Tell us immediately at webshopsensewise@ygsaas.com if you suspect unauthorized access.
You can permanently delete your account and everything in stores you own at any time from Account & Security → Danger zone. This is immediate and cannot be undone - see Privacy Policy, section 6 for exactly what gets deleted.
For data collected from your own store's visitors and customers (analytics events, identified email addresses, cart-recovery and back-in-stock history), you are the data controller and WebshopSensewise acts only as your data processor - see Privacy Policy, section 2 for what this means in practice. As the data controller for your store, you're responsible for:
window.Sensewise.grantConsent() from your own cookie/consent banner - the
tracking script does not collect passive analytics data or create a visitor identifier until this is
called, precisely so this choice stays in your hands. The consent gate can be switched off per store in
Tracking Setup (for stores that do not need it); if you do, tracking starts immediately on every
page that carries the tag, and you are solely responsible for having a lawful basis for that;You agree not to use WebshopSensewise to:
We may suspend an account that we reasonably believe is doing any of the above - see section 8.
WebshopSensewise is offered in three plans, chosen per store (not per account): Free (EUR 0), Pro (EUR 29 per month) and Business (EUR 99 per month). What each plan includes (for example the number of active rules, the steps of cart recovery, Smart Selection, team seats and the monthly visitor allowance) is shown on the public pricing page and, for your own stores, on the Plan & billing page of the dashboard; the dashboard is authoritative for your store.
Each plan includes a monthly allowance of tracked visitors. It is a soft limit: we show your usage and warn you at 80% and 100%, but we do not switch tracking or your rules off when it is exceeded. If a store regularly exceeds its allowance, we may ask you to move to a plan that fits.
Paid plans are subscriptions billed monthly in advance and renew automatically each month until cancelled. Payments are processed by Stripe; your card details are entered on Stripe's pages and never reach us. By subscribing you authorize the recurring charge to your payment method. Prices are in euros and exclude VAT and other taxes unless stated otherwise; where VAT or a similar tax is due, it is charged in addition as required by law. Receipts and invoices are sent to the billing email address on the account.
You can upgrade or switch between paid plans on the Plan & billing page. An upgrade takes effect immediately and the price difference for the rest of the current billing period is charged right away (prorated). A switch to a cheaper plan takes effect immediately and the unused difference is credited against future invoices. Limits of the new plan apply only to adding new things - nothing you already set up is deleted or switched off automatically.
You can cancel at any time on the Plan & billing page. Cancellation takes effect at the end of the billing period you have already paid for; until then the store keeps the plan's features. After that the store moves to the Free plan. Your data is kept (see Privacy Policy, section 6); you can also delete your account at any time (section 2).
Fees already paid are non-refundable, and we do not refund partial periods or unused time, except where mandatory law requires it or where the service was materially unavailable through our fault, in which case we will credit or refund the fees for the affected period.
If a payment fails, the payment provider retries it for a limited period and you will be asked to update your payment method. If the payment still cannot be collected, the subscription is cancelled and the store moves to the Free plan (nothing is deleted).
We may change prices or plan contents. We will notify you by email at least 30 days before a change affecting a paid plan takes effect; it applies from your next renewal after that, and you can cancel before then. The Free plan may be changed or discontinued with reasonable notice.
WebshopSensewise and its underlying software, design and branding remain our property. You keep all rights to your own store content, customer data, and any custom copy you write for rules/emails. You grant us a limited license to process that content solely to provide the service to you.
We aim to keep WebshopSensewise available and reliable, but we do not offer a formal uptime guarantee or service-level agreement. We may add, change or remove features over time; we'll try to give reasonable notice of any change that materially reduces functionality you rely on.
You may stop using WebshopSensewise and delete your account at any time (see section 2). We may suspend or terminate an account that violates section 4 (Acceptable use), with notice where practical, and without notice where necessary to protect the service or other users. Non-payment is handled as described in section 5.7. On termination, your data is deleted per Privacy Policy, section 6.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.
To the fullest extent permitted by law, WebshopSensewise will not be liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us for the affected store in the 12 months before the claim arose.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for intentional breach of contract, for damage to life, physical integrity or health, or for a criminal offence (see the Hungarian Civil Code, Act V of 2013).
You agree to indemnify and hold WebshopSensewise harmless from claims arising from your use of the service in violation of these Terms or applicable law, including claims from your own shoppers relating to your configuration or use of tracking/email features.
For visitor and shopper data collected on your store, you are the controller and we are your processor (see section 3). This section forms the data processing agreement under Article 28 of the GDPR between you and us and applies for as long as we process that data.
These Terms are governed by Hungarian law, without regard to conflict-of-law rules. Disputes will be resolved by the court with jurisdiction at our registered office in Hungary, unless mandatory law gives you the right to bring a claim elsewhere.
We may update these Terms from time to time. We will update the "Last updated" date above, and for material changes we will notify account holders by email at least 30 days before the change takes effect. Continued use after a change takes effect means you accept the updated Terms; if you do not accept them, you can cancel and delete your account before then.
Questions about these Terms or billing: webshopsensewise@ygsaas.com.
Provider: Adam Jakab, sole proprietor (egyéni vállalkozó), registered office: 6756 Tiszasziget, Mora F. utca 14., tax number: 8436663241.